Terms & Conditions - Purchase Agreement

 

Please read the below carefully. Reading and understanding our Terms & Conditions is your sole responsibility. By placing an order, you confirm that you have read and understand and agree to these terms and conditions.

 

Orders

You can secure a booking date (date of the wedding/event after which we should expect to receive your flowers) on our calendar by submitting an order and paying a non-refundable down payment of 25% or pay in-full. A $150 non-refundable deposit will be collected to book a date without product selection. Upon receipt of payment of the invoice we will record your order and booking date on our calendar.

Orders include the preservation service for the flowers needed to fulfill your order solely. Inventoried flowers, if needed, may be purchased from us. We try to preserve more than we need, so we have enough to fulfill your order, and to be able to pick the best blooms that will go into your piece(s), often times these extra florals may allow you to upgrade or add on to your order. If you choose to not upgrade/add on to your order, those extra flowers will not be sent.

Gift Certificates are available for both purchases in our store and for payment toward orders. The purchase of a gift certificate does not secure a booking date. Gift certificates are valid for up to one year from date of purchase.

 

Pricing and Payment

We reserve the right to change our pricing without notice. If you choose to change the size or add additional pieces to your order those changes and/or additions and features will be charged at our current pricing. The size of the requested artwork must be decided upon and finalized by the time we receive the fresh florals for preserving.

Frames and shipping is not included in the initial quoted price and you are responsible for covering all fees for shipping to and from our facilities.

Final invoices will be issued after the design review if any changes (upgrades/add-ons) are made and if shipping applies (unless you’re picking up). All invoices must be paid in full prior to the artwork going into production.

​

Artwork turnaround is an estimated 4-6-months from the arrival of the flowers. The Estimated completion will vary depending on High-Volume Wedding Season, Payment Plans and any Quality Check Delays. With an estimated completion, customers should not expect to have completed artwork exactly 4-6-months to the date the flowers were shipped. 

Completed pieces must be paid for and picked up or shipped within two weeks of completion. We will not ship or allow any orders that have not been paid in full to be picked up. Artwork left in our care for over two weeks will be subject to our storage fee of 10% of the total order. If after 15 days no payment has been received, Azelie and The Little Flower has the right to cancel all orders.

​

If the order is terminated for any reason by either party, you are responsible for payment of invoices delivered and fees incurred up to the date of termination. Failure to complete your payments or forms within requested period will result in order cancellations.

All payments made remain non-refundable with no exceptions. There will be an excessive shipping cost for out of the country/Hawaii/Alaska orders.

If any payment is not timely received, all payments shall become immediately due. If payment is not completed within 15 days of our notice, we have the right to terminate your order.

 

Additional Fees
Adding Inventory Flowers:  From time to time a floral bouquet may need to have additional flowers added due to damage, an upgrade in artwork sizing or various other reasons. We try to accommodate those needs from our in-house floral inventory, but on occasion have to purchase florals outside in order to complete the request. We charge for inventory or sourced florals by the piece or stem, and the prices vary depending on style or type.

Design Fee: You will get two design changes included in your purchase. Additional design changes will be an additional $100 per design.

Storage Fee: Upon notification to you that an order has been completed and ready for pick-up, if you do not pick up within a two-week period, 10% of the total order will be added as a storage fee.
 

Shipping + Drop-Off
Shipping to Azelie and The Little Flower: Orders are accepted nationwide. Flowers must be sent using Priority or Overnight Express shipping.

You assume all responsibility for any damage to your flowers prior to receipt by us at our facility. We will notify you of your flower's conditions via an Arrival/Conditions email. This email will include images and comments on how your flowers arrived. If we need to use Inventory Flowers (additional cost) this will be slightly discussed, but will be further discussed once flowers have come out of preservation and we do our Design Consultation. 

​

If your flowers are shipped to the incorrect address, you are liable for the loss or damage of your flowers. We will communicate the most updated Flower Shipping and Care information via email two weeks prior to your event date. If flowers are not received within the week of booking, we have the right to cancel your order and no refunds or exchanges will be given. In addition, we are not responsible for the packages being shipped to old addresses.

As always, we recommend following our shipping instructions carefully to assure that your flowers get to us in the best shape possible! This is crucial to the way they will look in your finished product.

​

Please note: The shipping checklist must be included in your shipment box, if not included, we cannot guarantee all items will be accounted for in your artwork piece.

Shipping Checklist/Drop Off Form: This form is required to be included in your shipment so that all items/accompaniments received can be itemized upon arrival. Within the Arrival/Conditions email we will confirm or notify if anything was/was not accounted for. All items that are sent to us must be notated on form to be accounted for. Azelie and The Little Flower will not be held responsible for condition of items upon arrival or of items we did not receive. 

​

Items/Accompaniments: Not all items/accompaniments can or will be used in the artworks. Items will only be used if discussed during the Design Consultation and approved by both parties. Items/accompaniments requested to be use within the artworks will be placed, angled or cut to what is needed to best be utilized by artist (which falls under Artistic Interpretation).

​

Drop-Off: Local bouquets in San Diego and surrounding areas may be dropped off. You must schedule a drop-off date/time prior to event. Our address will be made available once a down-payment has been made.

Shipping to You: We ship our finished framed floral art pieces with insurance and signature. Please note we will not ship any orders that have an outstanding invoice balance. You will receive a tracking number as soon as your piece(s) ship out.

Disclaimer Customer's Responsibility Regarding Shipping *communicate if any of this applies to you*

• Notifying us of being out of town. (Estimated completion is 6-months from arrival of flowers)

• All packages require signature on delivery! If someone is not able to sign for packages, then carrier will return to our facilities.*Customer will be responsible for additional shipping cost* 

• If you are moving prior to your order's due date (within six months of when we received your flowers), it is your responsibility to contact us out with your new address.

Damaged Arrival:

Azelie and The Little Flower does a High-Quality Check to orders prior to shipping and items will not leave our facility damaged. However, due to the weight and fragileness of some of our products, we due insure our pieces via post office when shipping. We will not be held responsible to any damage to product once shipped / during shipping once items have left our facilities.

If your finished items arrive damaged, we will need to Fill an insurance claim to proceed. Please note the following:

• Claim need to be filled (within a week) of the package's arrival

• In order to file a claim, please keep all original packaging materials and box as post office will need to see the packaging as per their arrival

• If original packaging is no longer available, this will result in an automatic claim denial. 

The following photos will need to accompany the documentation in order to process the claim:

• Exterior of the box

• Close up images showing the damage

• Images showing the way your items were packaged

In the event that your piece is stolen or lost, any insurance funds will be used to either refund the total of your damaged order up to $1,000 dollars or cover the cost to recreate your piece.

Repair Fee: If damage to the piece happens after arrival, please reach out to us and we can quote you a repair fee.

Reported Issues: Once order has left facility, your order is completed. If there is no damage to the external box carrier insurance will not cover the repair. All items are put through a high standard quality checked and photographed prior to leaving the facility. Any cracks, dings or damage to the products needs to be reported immediately. If product has arrived damaged and it is not covered by the insurance, we will address each issue individually. If customer is requesting repair and it can be done, customer is responsible in paying for the shipping of the items back to us and discussion of repair fee will be addressed at that time.

All other non-damage concerns are covered by Azelie & The Little Flower Artistic Interpretation and creating the piece(s) to our best abilities. All products are hand-made work of art. Expectations for hand-made works of art should not be expected to be pristine.

​

Changes to Existing Orders & Cancellations

If a wedding or event date changes, please notify us immediately and we will apply the original down payment to book the new date.

You may not change your order or downgrade to a smaller size once you complete your first payment. We only allow size upgrades until we receive your flowers and begin the preservation process. No downgrades to the order will be accepted.

Order cancellations can be made at any time if needed, however, all payments made remain non-refundable, no exceptions.

Orders are subject to cancellation if:

• Payment is not received within 15 days of the issues invoice

• We do not receive your Design Approval by our 2nd reminder or within requested 10 days

• You do not schedule your Design Consultation by the 2nd time we send you a link to schedule

• We do not receive your Design Review Form by the 2nd reminder

• If flowers are not received within the week of booking 

Orders cannot be changed after we have received your Final Design Approval and frame is sealed.

 

Bouquet or Floral Designs

When your flowers are ready to be processed (approximately 6-12 weeks following their receipt by us), you will be asked to complete our Design Review Form. The Design Review Form will be issued from the following email after we receive the flowers:

azelielittleflower@gmail.com

It is advised to mark this email as “safe”, so the emails are properly delivered to your inbox. If we do not receive the Design Review Form back from you within 2 weeks following its delivery to you, we reserve the right to terminate your order or to complete the piece as we deem appropriate for the flowers delivered to and processed by us whereupon, you will be responsible for payment of the full invoice.

Following your receipt of the Design Review Form, you can schedule a 15-minute phone consultation to go over the details of your preserved bouquet piece.

You are welcome to book a date without making a design choice at that time. However, please keep in mind that designs incorporating an invitation will need to be 12x12 or larger. In addition, some design choices may incur additional fees not included in the initial order.  Designs including charms, ribbons or any items that may be too thick to fit into a standard frame with double matting will not be included in your piece. Only items 1/8" or thinner will be pressed with your flowers. If your bouquet does not have greenery and consists of only same-colored flowers or flowers of only the same type, we may add greenery from our inventory to give dimension to your piece. Please do not send unnecessary items or overages such as ribbons, photos, charms, heirloom items or additional florals. Azelie and The Little Flower will not be held responsible for the return of unrequested items, or items not prearranged to incorporate into your finished artwork.

Understanding Flower Preservation
Not all flowers preserve the same--some will look different preserved than when they were fresh. While the overall look of your flowers will remain the same, you should expect color changes on most of your flowers. Most flowers tend to dry with a darker hue. For example, red roses turn burgundy, white flowers turn ivory, white roses tend to brown, hot-pink flowers turn purple, hydrangeas usually don't retain their shape, and some flowers show translucent spots on the petals due to bruising when they were fresh. Natural fading will eventually occur over time and is considered normal. We color-enhance very light, all-white or pale-colored flowers to help them keep their pigment longer.  
All our products are hand-made. We recommend to not display them in direct sunlight; avoid moisture and extreme temperatures.
 

General Terms

By booking with Azelie and The Little Flower you are agreeing to the purchase of commissionable artwork of Lailani Gachalian. All floral artworks are artistic interpretations and will be signed/branded by Lailani Gachalian / Azelie and The Little Flower.

Artwork is the property of Lailani Gachalian / Azelie and The Little Flower and may be used within marketing and expos prior to being released and without notification. Photos provided to us by you may be used as before and after content on social media to showcase our preserved art pieces.  

Preserved bridal bouquet or floral artwork designs remain the property of Lailani Gachalian / Azelie and The Little Flower and may be duplicated for branding, portfolio and/or reselling purposes. To purchase the rights to your bridal piece design, contact us at azelielittleflower@gmail.com.

Azelie and The Little Flower reserves the right to cancel orders if: Flowers are not received by the agreed upon date per our booking schedule, payments are not completed by agreed upon date or forms are not submitted within the requested submission time frame. Orders will be cancelled, all monies paid will be lost and null and void for future use.

Although we strive to use the latest techniques, state-of-the-art materials and strategies to ensure the color and overall quality of your piece is the best possible, flower discoloration is to be expected when working with natural flowers. While our preservation methods will help protect your flowers, please keep in mind that the artwork contains nature. Know that aging is natural, colors may fade or change and petals, flower particles or pollen may fall. Handling your finished piece carefully is of extreme importance as preserved flowers may be thin and fragile. It is possible that flowers will break or tear with age. Preserved flower art should be kept away from direct sunlight, extreme heat/cold and humid areas. Do not leave in box for long period of time, the pieces need to have a good air flow.
 
Preserved floral art handcrafted by Lailani Gachalian / Azelie and The Little Flower are creative works of art. Art is always subjective and therefore, an artistic interpretation. Please be aware of this when working with Azelie and The Little Flower, or any artist, it is advised to study the artist, review and approve their showcased artwork before commissioning the artist to produce for you. In saying that, please understand there are no refunds or returns based on a subjected refusal of a finished piece. 

All items that are sent to us beyond flowers will be documented upon arrival rather received or not. Not all items can/will be used in the artworks and used within the piece upon customer's request. Use of these items will discussed within the design form.

Artists will make an effort to recreate your bouquet as close as possible to your uploaded photos, but note that an exact replica is not possible. Some flowers colors' can be restored better than others and a perfect match should not be expected. 

Damage to Flowers: In the event of damage, theft, vandalism or other casualty or to other causes beyond our control such as, without limitation, acts of God, hurricanes, tornadoes, earthquakes, fires, floods or the like, while your flowers are in our possession, Azelie and The Little Flower shall not be held liable for any amount beyond payments made through the date of such loss.

Due to the nature of extended bookings with our clients, these T&C will be updated along with our processes over time. These T&C will be resent throughout your booking/production process to allow you access to the most current T&C that you are agreeing to when moving forward in production.
 

ACKNOWLEDGEMENT
Please read the above carefully. Reading and understanding our Terms & Conditions is your sole responsibility. By placing an order, you confirm that you have read and understand and agree to these terms and conditions.